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ITSM Potential Workshop (optionally including ITSM process roadmap)
Together with selected members from the client organization, usually the management team, we facilitate a brief ITSM walkthrough. The result, the overall ITSM/ITIL potential is then documented and presented.
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ITSM Project/Program Management
Project or program management for development of standard ITSM processes such as project governance, reporting, planning, work lead and other tasks that bring maximum value to your organization.
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ITSM Expert Support
Based on ITIL/ITSM-expertise, adding detailed subject matter knowledge in ongoing project/program or other initiative. Optionally combined with the project/program management service to add real value in organizational development.
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ITSM Baseline Assessment
Performing an analysis on selected parts of the organization regarding relevant aspects of the IS/IT-delivery. This is all documented in a report together with recommendations for management of identified areas of improvement.
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Overall ISO 20 000 Expert Support
Readiness assessment, supporting an implementation and other related services to support your efforts with implementation and ongoing management of your ISO 20 000 accreditation.
IT Service Management
Improve all aspects of your IT
Penguin Consultants makes your IT services bring more business value to lower cost and overall improve your IT. We help you perform the changes required or support you if you want to implement these changes in-house. Trust us, we have been doing exactly this for 15 years.